This policy applies to Smart Entry Pro digital software, indicators, automated trading tools, licenses, downloads, guides, templates, updates, the Smart Entry 50K Performance Journey membership, and related digital access.
Review Before You Buy
New free software trials are not offered. Review the recorded Indicator demonstration and ask questions before purchasing. Bot access is $39 per selected bot per month; Indicator $125 and Full Suite $199 are one-time software purchases. Three-day free Trading Room access does not include a software license and does not automatically become a paid subscription. Existing licenses retain their previously granted access.
Digital Products and Membership Billing
Smart Entry Pro paid software and delivered digital membership access are generally non-refundable once digital delivery, account access, download access, license credentials, activation, or challenge access has been provided, except where applicable law requires otherwise. The 50K Performance Journey renews monthly at the selected tier until cancelled. Customers may cancel future renewals at any time; cancellation normally ends future billing rather than refunding the current paid period.
Immediate Delivery Acknowledgment
At checkout, the customer may be asked to request immediate digital delivery and acknowledge that cancellation or withdrawal rights may be lost after delivery begins, to the extent permitted by applicable law.
Requests We May Review
We may review a refund or correction request when there is:
- A confirmed duplicate charge for the same order.
- A confirmed failure to provide the purchased digital access after reasonable troubleshooting.
- A material technical defect in the delivered product that support cannot resolve within a reasonable period.
- Another circumstance where a refund is required by applicable law.
Items That Are Not Refund Reasons
The following generally do not qualify for a refund after digital delivery:
- A change of mind or deciding not to use the product.
- Trading losses, missed trades, or dissatisfaction with results.
- Failure to pass a Smart Entry Performance Journey stage, a prop-firm evaluation, or obtain a funded account.
- Failure to read disclosed NinjaTrader, computer, broker, data-feed, or prop-firm compatibility requirements.
- Failure to follow installation instructions, test on simulation, or contact support for troubleshooting.
- Features or results that were never expressly promised on the product page.
How to Request Review
Email [email protected] with your order email, transaction ID, product name, a clear description of the issue, and relevant screenshots. Contacting support promptly gives us the best opportunity to verify delivery and resolve technical problems.
Payment Provider Rights
This policy does not remove any non-waivable consumer right under applicable law or any separate right that may apply under a payment provider's rules. Payment providers may independently review disputes under their own terms.
Performance Journey and Software Risk
The Smart Entry 50K Performance Journey is a simulated educational program with software rewards, not a funded-account or cash-payout program. Smart Entry Pro does not guarantee profits, winning trades, stage completion, evaluation passes, funded accounts, uninterrupted tracking, or any specific result. Customers are responsible for correct account selection, connector setup, simulation testing, configuration, supervision, connectivity, position sizing, and compliance with broker and prop-firm rules.
Contact
Questions about this policy can be sent to [email protected].