This policy applies to Smart Entry Pro digital software, indicators, automated trading tools, licenses, downloads, guides, templates, updates, and related digital access.
Digital Products and Final Sale
Smart Entry Pro products are delivered electronically. Once download access, account access, files, license credentials, or product activation have been provided or used, the purchase is generally final and non-refundable, except where applicable law requires otherwise.
Immediate Delivery Acknowledgment
At checkout, the customer may be asked to request immediate digital delivery and acknowledge that cancellation or withdrawal rights may be lost after delivery begins, to the extent permitted by applicable law.
Requests We May Review
We may review a refund or correction request when there is:
- A confirmed duplicate charge for the same order.
- A confirmed failure to provide the purchased digital access after reasonable troubleshooting.
- A material technical defect in the delivered product that support cannot resolve within a reasonable period.
- Another circumstance where a refund is required by applicable law.
Items That Are Not Refund Reasons
The following generally do not qualify for a refund after digital delivery:
- A change of mind or deciding not to use the product.
- Trading losses, missed trades, or dissatisfaction with results.
- Failure to pass a prop-firm evaluation or obtain a funded account.
- Failure to read disclosed NinjaTrader, computer, broker, data-feed, or prop-firm compatibility requirements.
- Failure to follow installation instructions, test on simulation, or contact support for troubleshooting.
- Features or results that were never expressly promised on the product page.
How to Request Review
Email [email protected] with your order email, transaction ID, product name, a clear description of the issue, and relevant screenshots. Contacting support promptly gives us the best opportunity to verify delivery and resolve technical problems.
Payment Provider Rights
This policy does not remove any non-waivable consumer right under applicable law or any separate right that may apply under a payment provider's rules. Payment providers may independently review disputes under their own terms.
Trading and Software Risk
Smart Entry Pro is technical-analysis and trading-automation software. It does not guarantee profits, winning trades, evaluation passes, funded accounts, uninterrupted operation, or any specific result. Customers are responsible for simulation testing, configuration, supervision, connectivity, position sizing, and compliance with broker and prop-firm rules.
Contact
Questions about this policy can be sent to [email protected].